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Inserve

Helpdesk software
  • Start-up
  • SMEs
  • Cloud

from € 63 / month

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Unique Selling Points

Pros

  • Switchover service
  • Best practice for IT companies
  • Integrations with Dutch packages
  • No consultancy needed

Cons

  • No custom development possible
Software info

Inserve is business software for IT service providers. The service desk processes are supported from registration through handling to invoicing. The extensive integration options prevent data from having to be retyped unnecessarily from CRM or into invoicing packages, and ensure that no hours or items are forgotten when invoicing.

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Inserve features

2 - 10 employeescheck
11 - 25 employeescheck
26 - 50 employeesremove
51 - 75 employeesremove
76 - 100 employeesremove
101 - 150 employeesremove
151 - 200 employeesremove
201 - 250 employeesremove
251 - 300 employeesremove
301 - 350 employeesremove
351 - 400 employeesremove
401 - 500 employeesremove
500 or more employeesremove
1 employeecheck
i Backupscheck
Backups
A backup of all data is made on a separate server.
i IP address securityremove
IP address security
Users can only access the software if the correct IP address is recognised.
i Data storage in Europe check
Data storage in Europe
The data is stored in Europe.
i Flexible user rights check
Flexible user rights
It is possible to give employees/users different user rights.
i Single Sign On (SSO)check
Single Sign On (SSO)
Allows users to log in once, after which they automatically get access to multiple applications.
i Two-factor authenticationcheck
Two-factor authentication
Two-factor authentication is an extra layer of security when logging in to the software. For example a password and an SMS verification.
i Healthcareremove
Healthcare
Examples: GPs, physiotherapy, speech therapy, mental healthcare (GGZ), dietetics, exercise therapy, skin therapy, haptotherapy, osteopathy, occupational therapy and podiatry.
i Construction and installationremove
Construction and installation
Examples: construction companies, painting companies, installation companies and insulation companies.
i Facility servicesremove
Facility services
Examples: cleaning companies and security companies.
i Hospitalityremove
Hospitality
Examples: restaurants, bistros and cafés.
i ITcheck
IT
Examples: software developers and website developers.
i Social servicesremove
Social services
Examples: social workers and voluntary work.
i Retailremove
Retail
Examples: supermarkets, retail trade and craft businesses.
i Pharma and chemicalsremove
Pharma and chemicals
Examples: manufacturers of medicines and the chemical industry.
i Accountancyremove
Accountancy
Examples: accountancy firms and bookkeeping firms.
i Agricultural sectorremove
Agricultural sector
Examples: agriculture and horticulture.
i Automotiveremove
Automotive
Examples: garages and car dealers.
i Educationremove
Education
Examples: educational institutions, childcare and training institutes.
i Traderemove
Trade
Examples: wholesalers and trading companies.
i Industryremove
Industry
Examples: mining and the metal industry.
i Logisticsremove
Logistics
Examples: distribution centres and transport companies.
i Mediaremove
Media
Examples: broadcasters, radio stations and content development.
i Online servicesremove
Online services
Websites where a product or service can be purchased.
i Petroleum marketremove
Petroleum market
Examples: petrol stations and oil refineries.
i Productionremove
Production
Companies that make a physical product. For example clothing production, tool production and food production.
i Recreationremove
Recreation
Examples: holiday parks, hotels, theme parks and museums.
i Temporary staffingremove
Temporary staffing
Examples: temporary employment agencies and secondment agencies.
i Real estate sectorremove
Real estate sector
Examples: housing associations and estate agents.
i Governmentremove
Government

Examples: ministries, water boards, provinces, municipalities, the UWV (Employee Insurance Agency), the police and institutions with a public task.

i Business servicescheck
Business services
Examples: consultancies, marketing agencies and law firms.
€1 to €5remove
€5 to €10remove
€10 to €25remove
€25 to €50remove
€50 to €75check
€75 to €100check
€100 or moreremove
i Visitor registrationremove
Visitor registration
Visitors can be registered using the software.
i Communication via softwarecheck
Communication via software
Within the software it is possible to communicate about internal and external documents.
Sharing news itemsremove
i Internal chatcheck
Internal chat
Internal chat function for chatting with colleagues.
i Logcheck
Log
Overview of who performed which actions and when.
i Online calendarcheck
Online calendar
Plan and follow meetings, tasks and events for yourself and other colleagues.
i Process alertscheck
Process alerts
The software gives a notification when an important event occurs.
i Timelinecheck
Timeline
Involving employees in the organisation through a timeline, where they can share content themselves, like posts and leave comments.
i Forms and templatescheck
Forms and templates
In the software it is possible to use or design standard (web) forms and/or templates.
i Storing documentscheck
Storing documents
Option to store internal documents (digitally).
i Set up repliescheck
Set up replies

Set up and send predefined replies with the helpdesk software.

i Automatic statuscheck
Automatic status
The status of a ticket changes automatically when the customer has responded to the ticket. This lets you see straight away whether action is required somewhere.
i Handler per categorycheck
Handler per category
A ticket handler can indicate their own preferences for handling tickets by subscribing to categories.
i Send CC messagescheck
Send CC messages
A CC is a copy of the message that is also visible to other recipients.
i Own corporate identitycheck
Own house style
The email logo and corporate identity can be customised.
i Own SMTP servercheck
Own SMTP server
Send emails using your own SMTP (Simple Mail Transfer Protocol) server. This means you still send emails with your own email program and email address, but they are sent from the helpdesk software.
i Full-text searchcheck
Full-text search

An advanced search function that searches all texts in the helpdesk software. This makes it easier to find open or resolved tickets.

i Mobile viewcheck
Mobile view

The helpdesk software is accessible on mobile for handlers and users.

i Hide notes on ticketscheck
Hide notes on tickets
Place internal notes for yourself or for other ticket handlers without the ticket submitter seeing them.
i Recording of items usedcheck
Recording of items used

Recording in the helpdesk software which items were used to resolve a ticket.

i Status reportingcheck
Status reporting
See at a glance in a single overview the status of open tickets. This can be handy, for example, when a team wants to discuss the open tickets weekly.
i Link ticket to assetcheck
Link ticket to asset
An asset can be, for example, a mobile phone or a laptop. When an employee submits a ticket to request a mobile phone, the handler can link a mobile phone (asset) to it. This lets you keep track of which assets are in use and by whom.
i Select ticket sourcecheck
Select ticket source
Select in the ticket the source where the problem occurs.
i Assign ticketscheck
Assign tickets
Assign a ticket to a first-line or second-line handler.
i Create ticket typescheck
Create ticket types
Create ticket types and assign ticket types.
i Categorise ticketscheck
Categorise tickets

Divide tickets into categories with the helpdesk software.

i Time tracking on ticketscheck
Time tracking on tickets

The helpdesk software tracks how long a ticket has been open.

i Custom fields on ticketscheck
Custom fields on tickets

With the helpdesk software it is possible to set up custom fields when submitting tickets. A custom field means that an answer can be entered in it that has not been predefined.

i Working with email addressescheck
Working with email addresses

Submit a ticket by email in the helpdesk software.

€0check
€1 to €100remove
€100 to €500remove
€20.000 or moreremove
€5.000 to €20.000remove
€500 to €5.000check
i Complaint registrationremove
Complaint registration
Registering internal or external complaints.
i Process descriptions remove
Process descriptions
Option to draw up and describe processes.
i Registering inspectionsremove
Registering inspections
Registering, for example, workplace inspections.
i Improvement proposalsremove
Improvement proposals
Submitting improvement proposals for a process.
i Work instructions remove
Work instructions
Drawing up and recording work instructions for processes.
i API check
API
An API (in full: application programming interface) is a foundation on which computer programs can communicate with each other.
i Cloudcheck
Cloud
The business software can be accessed via the browser.
i Sandboxcheck
Sandbox
A test environment within the software in which functionalities or actions can be tested.
i Servercheck
Server
The business software can be installed on your own server.
i Self-learning softwareremove
Self-learning software
The software works with one online platform. This means that all information used to recognise documents from one customer is immediately available for all other customers as well.
i Subscriptioncheck
Subscription
Paying a recurring amount for the software. This is often per month, quarter or year. Software suppliers often offer a discount when you pay annually.
i One-off paymentremove
One-off payment
With this you only have to pay an (agreed) amount once for the software. You may still have to take out a maintenance contract for it.
i Freemiumremove
Freemium
With freemium the software can be used for free. If you want to use more options, you have to pay for them. Examples of freemium products are Spotify and YouTube.
i Free trial accountcheck
Free trial account
It is possible to test the software for free using a trial account. This is for a limited period, often between 7 and 30 days.
i On requestremove
On request
The prices of this software are available on request. These prices are usually tailored to your company.
i Per unitcheck
Per unit
Paying for the software when you actually use it. For example paying per quotation drawn up, per invoice, per transaction, per signed document, etc. With this pricing model you are not tied to recurring costs when you do not use the software.
i Analysis and reportingremove
Analysis and reporting
Reporting software provides automatic, valuable insights into your business by linking multiple data sources together.
i Deliveryremove
Delivery
With delivery software you use software to organise your own meal delivery.
i Accountingremove
Accounting
With accounting software you automate your company's financial housekeeping by digitally keeping track of and accounting for all purchases, bank transactions and sales.
i CRMremove
CRM
CRM software stands for Customer Relationship Management software and helps companies manage relationships. These are, for example, customers, suppliers or other partners. With CRM software you have an overview of your entire customer portfolio and insight into what is going on with a customer.
i Accounts receivableremove
Accounts receivable
Accounts receivable management is the policy a company follows with regard to its debtors, also known as credit management. The aim is to make sure outstanding invoices are paid. Having a good debtor policy also ensures that you can pay your own bills on time.
i Expense claimsremove
Expense claims
Expense claim software makes the process of claiming expenses simple and fully digital. With a mobile app, employees claim payments and expenses from their employer. Keeping receipts, checking them or processing them in the accounts is no longer necessary. When employees pay for a business lunch or fuel costs, they take a photo of the receipt with the mobile expense claim app. The software automatically links the receipt to the financial transaction and, after checking, books it into the financial administration with one click.
i Digital signingremove
Digital signing
With digital signing software you place a digital signature under a digital document. This is an electronic version of the physical signature with pen and paper. It lets customers, suppliers, employees and other parties sign your documents easily and quickly.
i Document managementremove
Document management
With document management software, all documents in a company are stored centrally. The software makes sure these documents are easy to find, that employees can work on documents at the same time and that new versions are saved automatically.
i EHRremove
EHR
With EHR (electronic health record) software, medical patient data is stored and made available in digital form. Patients can get access to the record to, for example, schedule appointments or supply or request information about ongoing treatment.
i ERPremove
ERP
ERP stands for “Enterprise Resource Planning” and is also called “all-in-one” software. ERP software digitises multiple business processes, with all employees working from one system and all information flows stored in one database.
i Invoicingremove
Invoicing
Invoicing software helps with creating, tracking and sending digital invoices. You can see exactly which invoices have been sent and which have been collected. With invoicing software you can send invoices directly from the system to customers. You can create your own layout, with the software taking into account all the legal requirements a digital invoice must meet.
i Invoice processingremove
Invoice processing
Invoice processing software supports companies throughout the entire process of digitally processing purchase invoices, sales invoices, receipts and other documents. Invoice processing software automatically reads the relevant data from an invoice.
i Taxremove
Tax
Tax software reduces the administrative burden of a tax return by making it faster and easier.
i Flexible payrollremove
Flexible payroll
With flexible payroll software, employees decide for themselves when they get their salary paid out. This means employees no longer have to wait until the end of the month.
i Helpdeskcheck
Helpdesk
A helpdesk is a location or person where questions can be asked, faults can be reported or advice can be obtained about a certain product or service.
i HRMremove
HRM
HRM software stands for Human Resource Management software and automates HR matters such as requesting leave, expense claims and equipment on loan. It also keeps the personnel file up to date, such as contracts, appraisals, payslips and other important forms.
i Integration softwareremove
Integration software
With integration software you connect software packages to each other yourself, with little or no programming experience. This software offers ready-made building blocks to easily link mobile apps, cloud applications and on-premise packages to each other.
i Annual accountsremove
Annual accounts
Annual accounts software is for preparing and compiling financial reporting. The software has been developed for accountants and/or financial professionals.
i POSremove
POS
POS software, also called a POS system, digitises the checkout process in a shop or hospitality venue.
i Quality managementremove
Quality management
Quality management software focuses on controlling and optimising business processes, with the aim of making errors and waste visible and continuously improving products and services.
i Quotationremove
Quotation
With quotation software you quickly and easily draw up error-free quotations with unique features, such as multiple house styles, interactive elements and handy statistics.
Training managementremove
i Staff schedulingremove
Staff scheduling
Staff scheduling software makes scheduling staff easier and faster, to find the right balance between staffing needs and staff availability. With staff scheduling software you create a clear work schedule online based on, for example, availability and budgets. Employees always have access to the work schedule via a mobile app.
i Process managementremove
Process management
Process management software is used to clearly map, evaluate and optimise all processes within a company.
i Product configurationremove
Product configuration
Configure Price Quote (CPQ) or product configurator software helps companies easily create quotations based on fluctuating prices and varying costs. With (visual) product configuration software, companies can easily configure products that are easy to see through 2D and 3D visualisations. This software is often used in manufacturing, engineering and industrial environments.
i Production planningremove
Production planning
Production planning software helps companies schedule (production) work based on sales and expected sales orders. It takes into account available materials, delivery times, capacity and staff.
i Project managementremove
Project management
A project management tool helps companies set up, manage and steer projects. The aim of a project management tool is to bring structure to extensive work in which several disciplines often have to play a role.
i Recruitmentremove
Recruitment
With recruitment software it is possible to draw up multiple vacancies and profiles and match candidates to them. You also have a complete picture of all important characteristics of candidates.
i Bookingremove
Booking
With booking software you automate the booking process from the reservation on the website to the end of the visitor's stay. The software takes into account visitors' availability, wishes and requirements, as well as bookings via other tour operators.
i Mileage trackingremove
Mileage tracking
Mileage tracking software is a vehicle tracking system for mileage and trip registration. Vehicle trips are tracked live and kilometres are registered automatically.
i Payrollremove
Payroll
With payroll software you automate the entire process of paying your employees. Such as generating payslips, automatically filing the payroll tax return and automating the payment of all your employees.
i Salesremove
Sales
With sales software you automate the sales process from winning a customer to closing a deal and make it visible to the whole organisation. Communication with potential customers is easily tracked, so you never miss a deal again.
i Service managementcheck
Service management
With service management software, customers or employees get in touch online to report a service task. The software then supports you in managing and scheduling these service tasks. This makes it possible to stay focused on your current work and then easily set priorities for your follow-up work.
i Talent managementremove
Talent management
Talent management software aims to make the best possible use of employees' potential and to develop it. To this end the software offers handy tools to make this process run as well and as efficiently as possible.
i Time trackingcheck
Time tracking
With time tracking software, employees record the time spent on an activity. This gives you an overview of which work employees do and when they do it. Time can be recorded in minutes, hours or half-days.
i Absenceremove
Absence
With leave and absence software you have an overview and tools to deal with leave and absence in a targeted way, such as a medical file, a scheduling tool and leave and absence statistics.
i Inventory managementremove
Inventory management
With inventory management software the stock level is tracked and you receive a notification when a product needs to be purchased. It also keeps track of where a product is in the warehouse and makes it quick to find out how much a stock is worth. An inventory management system is also called a warehouse management system (WMS).
i Webshopsremove
Webshops
With webshop software you easily create your own webshop for your shop, and it is accessible to people with little technical knowledge and experience with web design.
i Work orderscheck
Work orders
Work order software helps automate work orders and everything that comes with them, such as scheduling, tracking and reporting service requests, dispatching employees to jobs and keeping track of service quality.
Chat with an employeecheck
Chatbotremove
Knowledge basecheck
Email/message via websitecheck
i Software democheck
Software demo

The software supplier gives a demonstration/explanation of the software's capabilities:

  • you get an (online) walkthrough and explanation of the software from the software supplier
  • Software demos can be requested without obligation
  • It is the best way to be sure whether the software suits your company
Telephone helpdeskremove
i Creating taskscheck
Creating tasks
Creating tasks per employee, supervisor and working group.
i External party login check
External party login
External parties can be given their own login to manage open tasks.
i Status of ongoing taskscheck
Status of ongoing tasks
Employees have insight into each other's tasks and their status.
i Task overviewcheck
Task overview
Overview of all open tasks.
i Assigning rolescheck
Assigning roles
The software makes it possible to set up different roles.
Arabicremove
Bahasa Indonesiaremove
Danishremove
Germanremove
Englishcheck
Finnishremove
Frenchremove
Hindiremove
Italianremove
Japaneseremove
Mandarinremove
Dutchcheck
Norwegianremove
Polishremove
Portugueseremove
Romanianremove
Russianremove
Spanishremove
Tamilremove
Teluguremove
Czechremove
Turkishremove
Swedishremove
i SMEscheck
SMEs
Small and medium-sized enterprises. These are companies with at most 250 employees.
i Non-profitremove
Non-profit
Examples: government bodies, charities, associations and foundations.
i Large companyremove
Large company
Companies with more than 250 employees.
i Multinationalsremove
Multinationals
A large enterprise with branches and employees in several countries.
i Start-upcheck
Start-up
A new entrepreneur or business.
i Foundationremove
Foundation
A foundation is an organisation with a public-interest, social or idealistic purpose.
i Associationremove
Association
An association is a collaborative body that pursues certain goals. Members pay a membership fee and can determine the board themselves. Examples of associations are sports clubs and student associations.
i Freelancerremove
Freelancer
Self-employed without staff (ZZP). This is a self-employed entrepreneur who has no employees.
i Highest priceOn request
Highest price

Enter here the maximum cost per month per user of the software.

i Lowest priceOn request
Lowest price

Enter here the minimum cost per month per user of the software.

i Designing and adapting workflowsremove
Designing and adapting workflows
Designing and adapting workflows for an efficient work process.
i Workflow management remove
Workflow management
Workflow management ensures an efficient work process by automating actions and tracking the status of these processes.
Inserve integrations
See which systems the software integrates with
  • check e-Boekhouden
  • check Exact Online
  • check Gmail
  • check Gripp
  • check KING ERP
  • check Microsoft Outlook
  • check Moneybird
  • check Power BI
  • check Snelstart
  • check Teamleader
  • check Topdesk
  • check WeFact
Prices
Pricing models:
Per unit i
Per unit
Paying for the software when you actually use it. For example paying per quotation drawn up, per invoice, per transaction, per signed document, etc. With this pricing model you are not tied to recurring costs when you do not use the software.
Subscription i
Subscription
Paying a recurring amount for the software. This is often per month, quarter or year. Software suppliers often offer a discount when you pay annually.
Free trial account i
Free trial account
It is possible to test the software for free using a trial account. This is for a limited period, often between 7 and 30 days.
Indicative cost from p/m:
€ 63
Why is this an indication?
Want to see the exact prices of Inserve? Then click the button below:
Pricing models

Inserve review

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Description

Find out with SoftwareWatcher whether Inserve is right for your organisation. Read genuine reviews from users and experts and compare all relevant software features. We give you an overview of all the software features relevant to your business processes. Inserve has the following modules:

check Helpdesk
check Service management
check Time tracking
check Work orders

With SoftwareWatcher you discover how Inserve saves you time. By digitalising your organisation with Inserve you reduce costs and bring structure to your organisation.

Compare Inserve and get advice

Compare Inserve with other software for your industry and company size. Based on software features and prices, you can quickly and easily compare whether the software is suitable for you. SoftwareWatcher offers a simple selection guide so that you can choose the best software yourself, even without knowledge of software. Do you need advice on whether Inserve is right for your organisation? The SoftwareWatcher experts will gladly help you further and advise you on your choice. We ask you the right questions and check whether the software suits you. This is free and without obligation. Want to know whether the software integrates with other systems in your organisation? In the SoftwareWatcher integrations overview you can see straight away whether the software integrates with your existing systems. Is your existing software not in the overview? Then other solutions are always possible. Contact the software supplier about this.

Inserve demo or trial period

Do you want to get a real impression of Inserve? You can often request a trial period or a software demo for this. With a trial period you get access to the software for a number of days and test for yourself whether it suits you. If you request a software demo, the software supplier itself explains the software. During a software demo you can ask all your questions about the software. This helps you find out how good the software is. Are you looking for alternatives to Inserve? SoftwareWatcher gives an overview of the best software alternatives. This tells you straight away which systems you should compare with each other.

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Inserve - frequently asked questions
check 1 employee
check 2 - 10 employees
check 11 - 25 employees
check Per unit i
Per unit
Paying for the software when you actually use it. For example paying per quotation drawn up, per invoice, per transaction, per signed document, etc. With this pricing model you are not tied to recurring costs when you do not use the software.
check Subscription i
Subscription
Paying a recurring amount for the software. This is often per month, quarter or year. Software suppliers often offer a discount when you pay annually.
check Free trial account i
Free trial account
It is possible to test the software for free using a trial account. This is for a limited period, often between 7 and 30 days.
keyboard_arrow_down
check Dutch
check English
check Email/message via website
check Chat with an employee
check Knowledge base
check Software demo i
Software demo

The software supplier gives a demonstration/explanation of the software's capabilities:

  • you get an (online) walkthrough and explanation of the software from the software supplier
  • Software demos can be requested without obligation
  • It is the best way to be sure whether the software suits your company
check Business services i
Business services
Examples: consultancies, marketing agencies and law firms.
check IT i
IT
Examples: software developers and website developers.
check SMEs i
SMEs
Small and medium-sized enterprises. These are companies with at most 250 employees.
check Start-up i
Start-up
A new entrepreneur or business.
check €0
check €500 to €5.000
See the integrations for this
keyboard_arrow_down
Yes