TdW
- 11 to 25 employees
- Business services
Reviewed on 24-06-2025 10:42
Pros
Quick to learn, 'flat' system.
Cons
- Poor support. Some urgent calls are only resolved after weeks (!). The response is often that it has been passed on to the 'product owner' and that a reply is still awaited. - Performance is very poor. Frequent crashes and problems with stored cookies. - Functionality is often unfinished and/or prone to bugs. When this is pointed out, we often get the response that they 'regret it and acknowledge the problem'. They then say that they do not know if and when it will be fixed. Examples: The overviews of employer costs. The column with the average costs is in all cases divided by 13, even if the person has only been employed for 2 months. This will not be fixed because priorities lie elsewhere. As a 'workaround' we were told to export the data to Excel and adjust the data there with a formula. Try explaining that to a customer who can hardly work with Excel. Overviews retrieve wrong data. For employees who have had a permanent contract for years, the employment overview still shows a fixed term, i.e. the original first line in the contract history. There is no solution for that and it is not on the agenda either. - CAO system models (the framework under which the calculation data hangs) are set up by Nmbrs. The support site says about this: 'The idea behind system CAO models is that it makes it easier to set up a new company in Nmbrs. These Nmbrs system models are based on current CAO texts and are therefore correctly configured for a company in the relevant sector. The maintenance of these models is done by Nmbrs, so that this concern is taken off your hands.' If only it were such a party. Much of the functionality cannot even be set up properly because the basis of Nmbrs does not provide for it. Example: the CAO Beroepsgoederenvervoer (collective labour agreement for professional goods transport). It has a leave reference date on 01.07 of any year. The only date Nmbrs can calculate at all is 01.01 or the start date of employment. In addition, there is no option built in to add extra leave based on length of service. So every year, for every employee, you have to calculate everything manually in Excel and then enter it manually (!! since there is no way to import it) in Nmbrs. - The so-called 'Gold' days (days mostly attended by accountancy firms) have become cheap sales pitch days. They make a lot of noise about all kinds of studies showing how Nmbrs users can work more efficiently by letting clients enter things themselves. They just forget to mention that this is often where the misery begins. Clients regularly run into error messages and of course call us. Expense claims are entered by the client and approved by us, but then 'disappear' and are not included in the relevant period. The claim can still be seen in the history. - GDPR/AVG Nmbrs website: 'From May 2018 we are compliant with the General Data Protection Regulation (Algemene Verordening Gegevensbescherming, AVG in Dutch).' 2 and 5 years have been built in, but the most important one (7 years) has been 'in development' since the start (May 2018). Employers can create their own file types (read 'folders') which, 'for convenience', are ignored when the tool is run. In other words, an extra manual adjustment... per employee... per company. Asked whether adjustments were still planned, and unfortunately for us they were not. - Nmbrs offers, initially even without our knowledge, extra functionality through apps such as Nmbrs Hire, - Perform and - Expense. Support for these is incredibly poor, so the customer ends up calling us. Because we do not own that software (we only have a trial licence) and do not actively work with it ourselves, we cannot help the customer either. The result is frustration all round. And the list could go on much longer!!! Nmbrs wants to become the Tesla of payroll software in a while. If it were not too sad for words, I could laugh out loud about it.
