Insezo

Every day your business receives multiple service requests from customers by email, by phone or perhaps even via WhatsApp. Plenty of service requests is of course good, because that is how you generate your turnover. But unfortunately many of those requests end up on the big pile.

Your potential customers, on the other hand, expect excellent service. They want a quick response, repairs must go smoothly and the equipment must be installed properly. And not to forget, they want to be able to trust an engineer, someone who does good-quality work.

1: No grip on your service requests

No more grip on your service requests, no good communication between the office and field staff and no decent answer to the customer's complicated question for help. All this results in bad reviews from dissatisfied customers. And that is a shame, because you know yourself that in practice you do deliver good service.

2: Poor service means disappointed customers

Whether you work at a white goods supplier, an air-conditioning company or an installation company: service is the most important part of your business. Customers ask for professional service because they cannot, for example, install a washing machine or air conditioning themselves. If you do not give your customers the right service, you eventually create a negative reputation and they will think twice, maybe even three times, before doing business with you again. And all this because, among other things, you cannot keep track of your paper work orders properly.

Possibilities of Insezo's service software

Poor service does not always come down to the work done in practice. Often it is precisely about orders and actions being tracked properly, answering questions quickly and communication towards the customer.

Do you receive one positive review after another, or do you sometimes hear back that your service could be a bit better? If the latter is the case, it may be time to implement service software. Insezo's service software offers plenty of possibilities. We have listed the most useful features for you:

All appointments and on-site actions are in one system. Accessible to both the office and field staff. Service employees can quickly filter with the search function, so they can help customers with questions straight away. The status of reports, orders, actions and requests for help is always up to date in the service software. Customers receive an email or text message when they have submitted a service report and are kept informed that way. You can easily make schedules with Insezo's planning tool.

All these features are available in your own environment where you can log in 24/7. Insezo's software therefore helps you work even more easily and efficiently by using digital work orders.

Do you want to set up the service software so that it fits your business (and its work) perfectly? You can! It is possible to personalise the software and add features you find handy. That way we can set up your account the way you would like it, so you will experience that you provide even better service and your customers stay satisfied.