Inserve
from € 63 per month
Unique Selling Points
- Tickets in a shared inbox
- Customer portal and knowledge base
- AI assistant Freddy
- Routing and SLA policies
- Try free for 14 days
Freshdesk at a glance
- Category: Helpdesk software
- Free trial account, demo on request, cloud software
Compare Freshdesk with 5 other packages for helpdesk software
Software info
Freshdesk is helpdesk software from Freshworks. Questions via email and other channels come in as tickets in a shared inbox, and customers find answers themselves in the customer portal and the knowledge base.
Higher editions add a multilingual helpdesk, custom dashboards, smart routing and multiple SLA policies. The AI assistant Freddy helps agents and can handle customer questions itself. Reports show your team's workload and response times.
Growth costs $19, Pro $55 and Enterprise $89 per agent per month with annual billing. You can try Freshdesk free for 14 days, with all Enterprise features.
Freshdesk functionality
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Software democheck
Show priceFrom $19 per agent per month
Prices
Pricing models:
Subscription
Free trial account
Per unit
Indicative cost from p/m:
From $19 per agent per month
Why is this an indication?
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Description
Find out with SoftwareWatcher whether Freshdesk suits your organisation. Read genuine reviews from users and experts and compare all relevant software features. We give an overview of all software features relevant to your business processes. Freshdesk has the following modules:
Helpdesk
With SoftwareWatcher you discover how Freshdesk saves you time. By digitising your organisation with Freshdesk you lower costs and bring structure to your organisation.
Compare Freshdesk and get advice
Compare Freshdesk with other software for your industry and company size. Based on software features and prices you can quickly and easily compare whether the software is suitable for you. SoftwareWatcher offers a simple selection guide so that you can choose the best software yourself, even without knowledge of software. Do you need advice on whether Freshdesk suits your organisation? The experts at SoftwareWatcher will gladly help you further and advise you on your choice. We ask you the right questions and check whether the software suits you. This is free and without obligation. Do you want to know whether the software integrates with other systems in your organisation? In the integrations overview of SoftwareWatcher you can see straight away whether the software integrates with your existing systems. Is your existing software not in the overview? Then other solutions are always possible. Please contact the software supplier about this.
Freshdesk demo or trial period
Do you want to get a real impression of Freshdesk? You can often request a trial period or a software demo for this. With a trial period you get access to the software for a number of days and test for yourself whether it suits you. If you request a software demo, the software supplier explains the software themselves. During a software demo you can ask all your questions about the software. This is how you find out the quality of the software. Are you looking for alternatives to Freshdesk? SoftwareWatcher gives an overview of the best software alternatives. This way you know straight away which systems you should compare with each other.
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