Zoom Virtual Agent
Price On request
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- Virtual agent for phone and chat
- Web chat, SMS, WhatsApp and social media
- Handover to Zoom Contact Center
- Also as an AI receptionist
- Chat variant: price on request
Zoom Virtual Agent is Zoom's chatbot software. The virtual agent answers customers' questions by phone and via chat on your website, SMS, WhatsApp and social media. You use it for self-service in customer service, as an AI receptionist or for an internal IT helpdesk. If it cannot resolve a query, the conversation goes to an employee in Zoom Contact Center or another contact centre.
For the Voice or Chat variant, intended for contact centres, Zoom does not publish a price; you contact the sales department. The price page also lists an AI receptionist from € 23 per month for 100 call minutes, paid annually in advance and excluding VAT. It currently says 'Coming soon' there.
Zoom Virtual Agent features
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